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Refund Policy

REFUND POLICIES - TEELAUNCH, CLICK UNIQUE, AWKWARD STYLES, GELATO, CUSTOMCAT AND PRINTFUL

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REFUND POLICY OF TEELAUNCH

DATE OF LAST UPDATE: NOVEMBER 3, 2023

What do I do if my package is lost?

The majority of US orders are shipped via UPS MI where UPS does the first half then they hand the orders off to USPS for delivery. Since there is a hand-off between the two couriers we can sometimes see delays between USPS receiving from UPS or them scanning in the orders. We ask that you please allow 10 delivery days of no movement before you reach out for us to replace or refund as it's likely delayed and not lost.

The majority of International orders are shipped through Asendia then once they arrive in the receiving country the local tracking link will update. For example, once the order arrives in Canada the second tracking attached will be for Canada Post tracking which will track to the door. Since international shipping can take longer as we are seeing delays between them getting sorted to leave the US and once they arrive at the receiving country we are seeing delays with them going through customs we do request that you allow at least a month for delivery before we replace or refund.

We will only replace or refund orders up to 30 days after the shipped date for US orders and 60 days for international orders. 

 

For other questions, please see the following link:

https://support.teelaunch.com/portal/en/kb/policies

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REFUND POLICY OF CLICK UNIQUE

DATE OF LAST UPDATE: AUGUST 16, 2023

Return Policy of Click Unique:

If you have a problem with your product, we refer you to our production partners’ “refund policy”. Thus be sure to read that first on this page as they are responsible to sort out your problem. However, if for some reason you are still not happy with the outcome, then the following is the refund policy of our “Click Unique” business.

We are a small business that utilizes a made-to-order business model. This means we don’t hold any inventory and we work with production partners to produce our inventory as needed. So, as our customers place orders with us, we place orders with our suppliers to produce the items for them! We do this to keep our costs low, and quality high!

With that said, we want to offer a quality guarantee for you. You can expect to receive the item you ordered from us quickly and without any defects. If your item arrives damaged or with a print defect, we’ll offer you a replacement or a refund and let you keep the item! Because we produce our items on demand with our production partners, we reserve the right to deny a refund or exchange for any other reasons. Again, we are a small business and we greatly appreciate your business!

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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REFUND POLICY OF AWKWARD STYLES

DATE OF LAST UPDATE: JULY 14, 2023

Return Policy of our third-party provider (Awkward Styles):

Products are unique, printed to order, and as a result, are non-refundable. Once the order has been sent to Production, we can no longer edit the details of your order. You can still cancel the order, and we will refund you the shipping cost. However, the production cost is non-refundable. If you order the wrong size or color, Awkward Styles is not responsible and will not offer replacements or refunds. If you are ordering on behalf of your customers, you are responsible for relaying the information correctly from your customers.

This Awkward Styles return policy only applies to misprinted, damaged, and defective items. You must submit a claim within four (4) weeks of receiving the product.

For packages lost in transit, all claims must be submitted within four (4) weeks from the estimated delivery date provided to you.

You must submit all claims via your order management dashboard under each order's detail page.

After Awkward Styles investigates the issue, if it is determined that the product is damaged or defective or if there is an error concerning printing, we will submit your product for a refund or replacement.

Any refunds are at the full discretion of Awkward Styles and will only be issued in the form of a credit to your Awkward Styles balance. Credits may not be cashed out and only used on the Awkward Styles Platform.

Users are liable for incorrect addresses. You must provide the correct address and pay the reshipping costs, including product costs and shipping.

If you haven't registered an account on http://www.awkwardstyles.com and added a billing method, you agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won’t be available for reshipping will be donated to charity at your cost. We will not issue a refund.

If an order is returned to Awkward Styles due to an incorrect address or if the shipment goes unclaimed and is returned to our facility, you will be liable for the cost of a reshipment. The user is liable for re-shipment costs, including the original shipping cost of the product plus a service charge of $4.00. If no re-shipping address is provided or Awkward Styles cannot reach you, the package(s) will be donated after two weeks of receipt of your package by Awkward Styles.

The service fee excludes any Charge On Delivery (C.O.D) fees that the fulfillment operator and handling fees may get charged.

Awkward Styles does not accept returns of sealed goods, such as but not limited to: face masks and the like, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks or undergarments won’t be available for reshipping and will be disposed of.

Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. The supply of goods that are made to the consumer's specifications or are clearly personalized;
  2. Sealed goods that were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Therefore, as such, Awkward Styles reserves the right to refuse returns at its sole discretion.

This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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REFUND POLICY - GELATO

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 DATE OF LAST UPDATE: FEBRUARY 16, 2023

Return Policy of our third-party provider (Gelato):

If you’re not satisfied with the quality of the products your customer received or if the order was lost or returned to sender, get in touch within 30 days of the estimated delivery date (or the date your customer received the item). We’ll do everything we can to investigate and find a solution. 

You can read more about reporting problems with orders in the article How do I report a problem with my order?

If our quality assurance team validates your claim, we will be happy to send a complimentary replacement order to your customer as quickly as possible.

Refund

We'd much rather fix any problems and send a replacement order to ensure your customers are happy with their orders. If that's not possible or your customers can't wait for a new order to arrive, please indicate that when you reach out to us, and we'll give you a refund.

Color consistency

We use the same print machines, paper types, and work processes as our print partners to minimize color variations. Having said that, printing is a chemical process, and 100% consistency cannot be achieved. Multiple factors influence the color, consistency, and final result: machine type, machine settings, paper types, humidity in the room, and when the machine was last cleaned, just to mention a few examples. Color variations that may occur due to the above-mentioned reasons lie within acceptable tolerance levels and are not covered under our quality guarantee.

Defective or damaged products

If you or your end customer receive defective or damaged orders, such as damage to the delivered products, errors in the number or quantity of the delivered products, or lack of quality of the delivered product not caused by lack of quality of the content you or your customer provided. Should you want to submit a new order, we will cover the costs of the new order.

Wrong Address

If you or your end customer provide an address considered insufficient by the courier, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Rejected by the Recipient

If your customer rejects the shipment during the delivery, the shipment will be returned and disposed of safely. Should you want to submit a new order with an updated address, you will be liable for the costs of the new order.

Unclaimed

If your customer cannot receive their order at the address, the shipments may be available for pick up at their local post office or carrier pick-up point. Shipments that go unclaimed may be returned to the sender. For these cases, please place a new order and get in touch with us so that we can report the problem and arrange for the product price to be refunded for the new order (you will still have to pay for the shipping costs). 

Returned by Customer

We currently do not support returns because the products you order are personalized and made specifically for each order. Should you want to submit a new order, you will be liable for the costs of the new order. 

Lost Order

If you or your end customer didn't receive the order and we consider it lost, we will report the problem and arrange for a new order to be sent out. 

For more policies, click on the below link.

https://www.gelato.com/legal/api-terms

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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REFUND POLICY - CUSTOMCAT

Do you handle returns?

We encourage you to add your valid US address to your shipping labels as the return address from within your CustomCat store settings. If you do not update this address, we will use the address of our production facility in the return address field coupled with your store name. We are unable to handle the returns process on our partners’ behalf, so if your orders are returned to our production facility, they will be donated.

If your customers wish to return their items, they will contact you as the store owner. It doesn’t happen often, but if a subpar item slips through our quality control checks & makes it to your customer, simply submit a support request & photos within your CustomCat app dashboard. We will send an immediate replacement. Your customer will never be asked to return any items to our facility.

 

What are your replacement & return policies?

We stand behind the quality of our products & guarantee our workmanship 100%. Any defects or errors on our part will result in a replacement at no charge. Simply submit a customer support request with a photo of the items in question & one of our representatives will issue an immediate replacement. Replacement orders are prioritized in our production facility in order to ship as quickly as possible. We typically do not offer returns, refunds, or replacements due to user errors such as incorrect selection of sizes, designs, colors, etc.

 

How can I request a replacement for an item in an order?

For any issues with past or existing orders, please submit a customer support request directly through the CustomCat platform. This allows us access to all relevant account & order information to help you most efficiently. When time is of the essence, this should be your go-to contact method.

You can also email our order-related support team for assistance at orders@customcat.com. Please include your store name, order number, photos of the product, & a description of the issue.

 

What happens if an order is returned to CustomCat (due to a refused package, undeliverable address, etc?)

We encourage sellers to enter their own Company & Return Address to be displayed on return labels as we do not handle returns on your behalf. This information is customizable within your CustomCat App within each store’s Settings. Please review your store settings to confirm the address you entered is what you would like printed on your shipping labels.

If an item is returned to CustomCat’s fulfillment center for any reason, it will be donated immediately. Because decorations & shipment of these orders have already occurred, no refunds will be issued for these items.

If you would like a returned order to be reprinted & reshipped, you will need to place a new order for the items in question.

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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RETURN POLICY - PRINTFUL

Last updated on June 3, 2022

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

If you or your customers notice an issue with the products or anything else on the order, please submit a problem report.

The return address is set by default to the Printful facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Printful’s facility isn’t used as the return address, you would become liable for any returned shipments you receive.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).

 

CLICK UNIQUE STORE

 If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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