Shipping Policy

SHIPPING POLICIES - TEELAUNCH, AWKWARD STYLES, GELATO, CUSTOMCAT AND PRINTFUL

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SHIPPING POLICY - TEELAUNCH

DATE OF LAST UPDATE: NOVEMBER 3, 2023

Shipping Policies of our third-party provider (Teelaunch):

 

How long will it take for my item to ship?

Production Times: https://blog.teelaunch.com/status/

Please understand these are estimates and are not a guarantee of exact times. So many factors can play a role in these times that it is hard to give an exact number of days for each item.  

In order to be transparent with your customers, it is always a good idea to add something to your website about your products being “custom” or “printed on demand” to cement the notion that these products take time to process, print, and ship to them.

First, you need to understand how production works.  
Order is Placed:
When an order is placed it will be in pending status until our system batches in the order to fulfill.  Our app will batch orders every 4 hours.  Once this order is in our system it goes through a series of checks and is then ready to be assigned to a print facility.

Order is Assigned a Print Facility:
Once your order has been assigned to a print facility the order is printed on paper and sent out onto the production floor.  Once your order is in this phase we cannot guarantee we can cancel or change the order. 

Packaging and Shipping:
Once a printed order meets our quality control standards the item is packaged.  Once packaged a shipping label is printed and the package is placed in a shipping bin to be picked up.  Printing a shipping label triggers the tracking number and this is sent to your store to then be emailed to your customer.  Once an order is ready for shipping it can take 12-24 hours for the tracking to update as the courier will still need to pick up the orders from the print facility. 

During off-peak months the majority of orders are processed within 4-7 business days on average and ready for shipping.
During peak seasonal months, orders are processed within 9-12 business days on average and ready for shipping.
Peak Times:
Year to year can be different. However, we use these times of year as our peak times. Keep in mind that shipping times also play a factor in the overall delivery times for orders.
Valentine's Day - February 14th
St Patrick's Day - March 17th
Easter - End of March
Mother's Day - May around the 3rd weekend
Father's Day - June around the 3rd weekend
4th of July - July 4th
Back to School -College Sports August thru middle of September
Halloween - October 31st
Thanksgiving - November 25th
Christmas - December 25th
New Years - January 1st
How will my order be shipped?
Tumblers, Posters, Bamboo/Maple cutting boards - USPS
Apparel - OSM (where they are all sent to Chicago then from there they are sorted to USPS for delivery)
Home Good products, Oven Mitts, Mugs, Bath Mats, Area Rugs, Journals, Mousepads, Cards, Pet products - UPS MI (UPS does the first half then USPS will deliver)
Metal Signs, Outdoor Mats - FedEx
Canvas Wall Art - UPS, FedEx, USPS, GLS
Plates, Platter, Bowls - USPS
Lifestyle Products - UPS

International orders are shipped using Asendia.
The UK mug and apparel print facility is not set up to include tracking to keep the product and shipping times low. Both of those print facilities use Royal Post and on average once shipped it can take 5-9 business days to receive.
You can always check the tracking details through the orders tab in the app.

Do you ship to PO Boxes?
Since we use multiple facilities we cannot guarantee any shipper couriers. We do not recommend using PO Boxes as we can't guarantee the order will be shipped using a courier that can deliver to the PO Box for example UPS and Fedex do not deliver to PO Boxes.

If the order is shipped to a PO Box and the courier cannot deliver the order a return to sender (RTS) will be processed depending on what address is on the return label (our CS office OR your own address setup in the TL account settings) that is the address the order will be returned to.

If you are using our CS address the order will need to be delivered back to Sioux Falls, SD for us to reship and we will also have to recharge you the shipping fee as we are charged on our end to receive the returns and then to reship it.
If you are using your own address you would need to pay to receive the return back and cover the cost to reship.

We do not replace or refund orders that show RTS we can only ship to an alternative address once received back to our office.

How do I know what's going on with my order?
Normal Statuses
Your order normally follows this path.

Pending
This occurs right after an order has been placed. This means that the order is currently in queue to be batched into the system.

Batching
The order is currently being processed into the system. This occurs every 4 hours: 7am, 11am, 3pm, 7pm, 11pm, 3am etc.

In-Production
The order has successfully been processed into the system and is in queue for production at the printing facility.

Shipped
An order has been prepped for shipment and has a tracking number attached to the order.

Irregular Statuses
These statuses are the ones you should be most concerned about as they require action on your part to resolve.

Error
This occurs after batching if the product is not linked to a variant. If it is not ours to fulfill you can either click ignore OR Not Teelaunch. Just be sure to clear errors at the top to update to pending so we can batch in to fulfill.

The order can also error if there is no active billing method to charge, you can just add that under the account tab.

Declined
The order was declined due to insufficient funds, an expired card, or an invalid payment account. We will automatically rerun the orders during every batch.

Hold
That means you are using the hold feature in the Teelaunch account settings OR you have this product set to be held. You will need to open the order and release the order as is OR update the print file then release to update the status to pending so we can batch in to fulfill.

For more info, please visit the following link: https://support.teelaunch.com/portal/en/kb/fulfillment-and-shipping

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SHIPPING POLICY - AWKWARD STYLES

DATE OF LAST UPDATE: FEBRUARY 16, 2023

Shipping Policy of our third-party provider (Awkward Styles):

Shipping rates are calculated based on the service, carrier, products, and destination.

We currently ship to the US with USPS, DHL, UPS and FedEx, and worldwide with Asendia, and DHL International.

Shipping takes anywhere from 2-8 days depending on the method.

We expect our carrier to deliver your order in no more than 14 days. If your package is taking longer than expected to reach you, or if it has been a long time without receiving updates to its tracking, you can contact us and we will be happy to assist.
Please keep in mind peak seasons or holiday times. As these have an impact on shipping carriers and delivery times.

Total shipping costs are also calculated per item. There is a base rate for all orders and an additional cost is added per item in the order. At Click Unique, we unfortunately do not have FREE SHIPPING, but we offer, from time to time, anything from 10% up to 30% off on your order.

Have a question we didn’t answer here? Visit our Help Center for more information. You can also contact our support team through live chat or at support@awkwardstyles.com

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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SHIPPING POLICY - GELATO

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DATE OF LAST UPDATE: FEBRUARY 16, 2023

Shipping Policy of our third-party provider (Gelato):

Upon receipt of an Order through the Gelato API, Gelato will facilitate printing of the User Content and shipping of the Products to your End Customer, as requested in the Order.

We connect independent local printers in our global network. On the basis of the shipping address set out in the Order, we allocate the order to a local printer based on geographical location, machine capabilities, available capacity, and other factors we deem relevant. Orders that include more than one category of Products may be produced at different print facilities (such as due to capabilities, capacity and delivery address) and may, therefore, be delivered separately.

SHIPPING

Through the Gelato API, we will stipulate an estimated delivery time. We will use all reasonable efforts to ensure that the Products are delivered within the estimated timeframe but shall not have any liability towards you or the End Customer if the Products are delivered later. We will notify you as soon as we become aware of circumstances that may cause substantial delays.
The Products will be sent by regular post unless otherwise agreed for each Order. Irrespective of the shipping method, we have the right to choose another carrier and carrier method, provided the quality and delivery time that the carrier and/or the method are of similar quality and offer a similar delivery time.

If tracked delivery is chosen for the Order (if available), we shall bear the risk of loss and damage to the Products during transportation. If non-tracked delivery is chosen for the Order, the Products will be deemed delivered and title and risk of loss transferred to you upon our delivery of the Products to any common carrier.

We are not obliged to find the correct address for the delivery. If we were not provided with the correct address, and there are multiple residents at that address, we will use reasonable endeavors to deliver but cannot guarantee the delivery of the Products to the correct recipient. You are responsible for performing customs clearance of the Products and for payment of the customs (if any). Please further refer to clause 9.

RETURNS

You acknowledge that the Products are personalized and made specifically for each Order. Once an Order is placed, it cannot be changed or canceled unless otherwise communicated by us to you through the Gelato API for the specific Order.

You acknowledge that the Products, when printed, may vary from the User Content as displayed on-screen, such as due to how computers display colours. Such deviation between on-screen User Content and Physical Products that are not due to printing errors shall not be deemed a defect.

If there are defects discovered, such as damage to the delivered Products, errors in the number or quantity of the delivered Products, or lack of quality of the delivered Product not caused by lack of quality of the User Content, you should provide us with photographic or other documentary evidence of the existence of a defective Product. If we have not received from you a complaint in writing within 30 days after receipt, we shall have no liability for any defect.

If we agree, or you can substantiate, that there is a defect and that it is not due to the carrier of a non-tracked delivery, force majeure, or other circumstances outside our control, then we will, at our option, either provide you with a reprint of the order to the extent required to remedy the defect or offer you with a refund for the defective Products.

The remedies provided for above are your sole remedies for any defective Product, and exclude, to the fullest extent permitted by law, any other remedy available to you (including the End Customer) by law.

Total shipping costs are also calculated per item. There is a base rate for all orders, and an additional cost is added per item in the order. At Click Unique, we, unfortunately, do not have FREE SHIPPING, but we offer, from time to time, anything from 10% up to 30% off on your order.

Have a question we didn’t answer here? Visit our Help Center for more information. You can also contact our support team through live chat or at https://www.gelato.com/en-US/contact

For more policies, click on the below link.

https://www.gelato.com/legal/api-terms

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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SHIPPING POLICY - CUSTOMCAT

What are CustomCat’s shipping rates? How much does each rate cost? How long does each method take to deliver?

This is your full resource on “all things related to shipping” with CustomCat. Click on the link below for more.

https://customcat.com/how-it-works/shipping/

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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SHIPPING POLICY - PRINTFUL

Standard shipping - USA & CANADA

We’ll ship out all orders with our fixed-rate Standard shipping. Find out “how to calculate and set up shipping rates” in your storefront.

Express shipping is only available for “manual ordersand stores that use “live shipping rates, which are calculated by carriers in real-time.

View estimated delivery times on Printful product pages based on your selling region and during order checkout.

USA & Canada

Europe

Domestic shipping

Flat Rate (Standard) (3-4 business days after fulfillment).

Standard rate with CO2 offsetting (3-4 business days after fulfillment).

Express (1-3 business days after fulfillment).

Overnight (1 business day after fulfillment).

International shipping

Flat Rate (Standard) (5-20 business days after fulfillment).

Standard rate with CO2 offsetting (5-20 business days after fulfillment).

Standard DDP (3-5 business days after fulfillment) Canada only.

Express (1-3 business days after fulfillment).

Express shipments to Europe require a contact phone number. Make sure your “customers can add their phone numberwhen they checkout on your store.

Standard shipping - EUROPE

We’ll ship out all orders with our fixed-rate Standard shipping. Find out “how to calculate and set up shipping rateson your storefront.

Express shipping is only available for “manual ordersand stores that use “live shipping rates, which are calculated by carriers in real-time.

View estimated delivery times on Printful product pages based on your selling region and during order checkout.

USA & Canada

Europe

International shipping

Flat Rate (Standard) (5-20 business days after fulfillment).

Standard rate with CO2 offsetting (5-20 business days after fulfillment).

Express (1-3 business days after fulfillment).

Express shipments to Europe require a contact phone number. Make sure your “customers can add their phone numberwhen they checkout on your store.

 

CLICK UNIQUE STORE

If you still have any questions, you are welcome to contact Click-Unique-Store's customer service at: clickuniquestore@gmail.com

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